Shipping policy
Shipping Policy
Thank you for shopping with Angel Parcel.
Processing Times
Ready-to-ship jewellery orders are typically processed within 1–3 business days.
Custom keepsake and memorial jewellery orders require additional time and are usually completed within 2–6 weeks from the date we receive your keepsake materials.
Processing times may vary during busy periods.
UK Shipping
We ship throughout the United Kingdom.
Shipping costs are calculated at checkout.
Orders over £50 qualify for free standard UK shipping.
International Shipping
Angel Parcel proudly ships worldwide.
International shipping rates are calculated at checkout based on your location.
Please note that delivery times vary depending on destination and local postal services.
Customers are responsible for any customs duties, import taxes, or fees charged by their country.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear.
Custom Keepsake Orders
For keepsake jewellery containing ashes, hair, pet fur, flowers, or other sentimental materials, customers are responsible for safely packaging and sending their keepsake materials to us.
We strongly recommend using a tracked postal service when sending keepsake materials.
Angel Parcel cannot be held responsible for keepsake materials lost in transit before they are received by us.
Delivery Delays
While we aim to dispatch all orders promptly, delivery times are estimates and may be affected by postal delays, customs processing, weather conditions, or other circumstances beyond our control.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
Angel Parcel cannot be responsible for delays, losses, or additional shipping costs resulting from incorrect address information provided at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost, please contact us as soon as possible so we can assist in resolving the issue with the courier.
Contact Us
If you have any questions regarding shipping, please contact us through our website contact page.